Return & Refund Policy

Thank you for trusting and shopping at Fafair. If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund.  

Return Policy:

Customized: For customized items, we couldn't accept return if the items without any problems. But for the damaged and defective items,  we will arrange to send a replacement. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. 

Non-customized products: For non-customized products, if you want to return them, please contact us at any time within 15 days to make a return request and provide a reason. All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered. 

Tips:

All products must be packaged in accordance with our specified requirements to ensure safe delivery. Failure to comply may result in refusal of goods. In case of return, the customer is responsible for all return shipping costs unless otherwise agreed in writing.