📧Email: MGZY69@outlook.com

Company Address: Conyngham Road, Manchester, England（This is not a returning address）

Thank you for shopping at Fafair (https://fafair.coim). We are committed to providing high-quality printing equipment and accessories. This Return & Refund Policy governs all orders placed on our website.

1. Return Eligibility

We accept return requests within 30 calendar days after the customer receives the goods. To qualify for return:

• The machine / product must be unused, unmodified, in original condition, with all original packaging, cables, accessories, manuals and parts intact.
• No physical damage, scratches, missing components, ink contamination or self-disassembly.
• You must provide order number, purchase proof, photos or videos to verify the condition.

Items NOT eligible for return:

• Products that have been installed, tested and used for printing.
• Products damaged by improper installation, wrong operation, power surge, ink misuse or customer modification.
• Consumables (ink, film, spare parts, print heads) once opened or used.
• Customized orders, clearance items and final-sale products.

2. How to Submit a Return Request

Please contact our support team via email: support@fafair.coim with your order ID and product photos/videos. We will review your request and send return instructions within 2–3 business days. Do NOT send items back without our prior written approval. Unauthorized returns will not be accepted.

3. Return Shipping & Cost

• If the return is caused by our mistake: defective product, wrong item shipped, item not matching description → We cover return shipping cost and arrange prepaid label.
• If return is for buyer’s change of mind, unwanted purchase → Customer is responsible for all return shipping fees, customs duties and handling charges. We recommend using a trackable courier. We are not liable for lost or damaged packages during return transit.

4. Inspection & Refund

Once we receive and inspect the returned goods:

• If approved: Refund will be processed to your original payment method within 5–10 business days. Bank processing time may take extra days.
• If inspection shows damage, missing parts or used condition: We reserve the right to reject the return or deduct related fees.

5. Warranty Note

This return policy is separate from product warranty. Defective products covered under warranty may be repaired or replaced instead of full refund, subject to our warranty terms.

6. Cancellation before Shipment

You may cancel your order before shipment for full refund. Once the order has been dispatched, cancellation is treated as a return, and relevant return rules apply.

This Shipping Policy applies to all orders from Fafair website https://fafair.coim.

1. Order Processing Time

Orders are processed within 2–5 business days after payment confirmation, excluding weekends and public holidays. For out-of-stock items, we will inform you of extended lead time by email.

2. Shipping Carriers & Delivery Time

We ship internationally via DHL, FedEx, UPS or other tracked freight carriers. Estimated transit time after dispatch:

USA / Canada: 7–15 business days

European countries: 7–15 business days

Southeast Asia: 5–12 business days

Other regions: 10–25 business days

All delivery times are estimates only. Delays may occur due to customs clearance, remote location, carrier issues or force majeure events. We cannot guarantee exact delivery dates.

3. Shipping Fees

Shipping cost is calculated automatically at checkout, based on product weight, dimensions and destination country. Some remote areas may incur extra surcharges.

4. Tracking

Once your order is shipped, we will send tracking number to your registered email. You can track shipment status on carrier’s official website.

5. Customs, Duties & Taxes

Customer is responsible for all import customs duties, VAT, tariffs and local clearance fees charged by your country. We will declare the product value according to actual order value as required by customs rules.

6. Risk of Loss

Risk of loss and damage transfers to the buyer once the goods are handed over to the carrier. If package arrives damaged or missing items, you must file claim with the courier immediately and notify us within 48 hours of delivery. We will assist you with supporting documents for carrier claim.

7. Address Responsibility

Please ensure your shipping address is complete and correct. We are not responsible for non-delivery caused by incorrect address, recipient unavailable or failed customs clearance.

8. Shipping Restrictions

Some countries have import restrictions on machinery. It is customer’s responsibility to check local import regulations before placing an order.